Our Contract
When you or your travel agent makes a booking verbally, electronically or in writing we will send you our written confirmation invoice and a contract is made. Please make sure that you check this carefully to confirm that it matches what you have booked. At the time of booking you will be asked to pay a non refundable deposit together with the insurance premium. The balance of your holiday must be paid 10 weeks prior to your departure date. Please ensure that the final balance is paid by the date shown on your invoice as failure to do so may result in your holiday being cancelled (see item 4) and your deposit retained. Please note that no reminders are sent. If you book through a travel agent all monies you pay to the travel agent are held by him on our behalf at all times. Remember that all-future communication between you and ourselves will be through that agent. English Law and the exclusive jurisdiction of the English Courts will govern the contract between you and us. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

Price and Surcharge
It is possible that at the time of booking the actual price of your chosen holiday may have increased or decreased from the initial information provided to you. The price of your travel arrangements is subject to surcharges on the following items for increases in: transportation costs e.g. fuel, scheduled air fares and any other airline surcharges which are part of the contract between airlines (and their agents) and the Tour Operator/Organiser. Government action such as increases in V.A.T or any Government increases in currency in relation to adverse exchange rate variations. The price of your travel arrangements was calculated using exchange rates quoted in the "Financial Times Guide to World Currencies" on 09/10/02 in relation to the following currencies, Turkish lira, Euro, Sterling, US Dollars. Even in these cases we will absorb the amount equal to 2% of the holiday price excluding insurance premiums and amendment charges. Only amounts in excess of this 2% will be surcharged but where a surcharge is payable there will be an administration charge of £1.00 together with an amount to cover travel agents commission. If the increase of your holiday cost amounts to more than 10% of the original holiday cost you will be entitled to cancel your holiday with a full refund of all monies paid with the exception of the insurance premiums. Should you decide to cancel because of this you must exercise your right within 14 days from the issue date of our invoice. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices. If you wish to cancel your holiday this must be done in writing from the person in whose name the holiday is invoiced (or the travel agent through whom the booking was made) and sent by recorded delivery. This is effective from the date it is received at our office. Please ensure that the letter is sent to our office address and not to the company registration address. In the event of cancellation or part cancellation the following charges are payable:

Period before departure date within which notification is received by us	Cancellation charge including deposit excluding insurance deposit only
More than 70 days	deposit only
69 - 42 days	50%
41 - 29 days	60%
1 - 28 day	100%

For children paying less than the adult price the compensation is paid on a pro-rata basis. Compensation payments apply to all holidays booked including reduced price or special offer holidays. However in the case of reduced price or special offer holidays compensation payments will be 50% of the above rates. IMPORTANT NOTE: We cannot accept any liability or responsibility and offer compensation in circumstances where the performance of the agreement is prevented by reasons of force majeure i.e. war, threat of war, riot, civil strife, industrial disputes, terrorist activity, natural or nuclear disasters, fire, flood, earthquakes, adverse weather conditions and other events beyond our control. CHANGES.

Property Description Accuracy
Descriptions in our invoice and description sheets are based on information obtained by our own quality control employees and from our overseas agents, hotel and apartment owners, transfer operators and other suppliers and subcontractors. However please remember that any information leaflets or sheets we publish are prepared several months in advance and there may be occasion when advertised facilities, amenities, entertainment programmes or tours and excursions are not available during your stay. That can be due to reasons such as bad weather, essential maintenance or cleaning, lack of support or demand, local holidays, Government restrictions, road or traffic conditions, mechanical break-down etc. Swimming pools for example may only be heated in cold weather. The general standard of hygiene, public utilities, drainage, wiring, plumbing and services in general may not be as sophisticated as in the UK. As a responsible Company we feel it is only right to point out these possibilities however unlikely. Some amenities may carry a charge. Both descriptions and photographs depict facilities and it should be remembered that particularly in the early or late parts of the season the choice of such facilities might be reduced.

Our Liability to You
(i) We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described in this brochure. If any part of your travel arrangements are not provided as promised, due to the fault of employees, agents or suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. Subject to paragraph below our liability in all cases shall be limited to a maximum of twice the costs of your travel arrangements. (ii) We accept responsibility for death, injury illness caused by the negligent acts under/or omissions of our employees agents, our suppliers and sub contractors, whilst acting within the scope of, in the course of their employment in the provision of your travel arrangements. We will accordingly pay you to such damages as might have been awarded such circumstances under English Law or the law you have chosen under clause 1 above. (iii) In respect of travel by air, sea and rail, and the provision accommodation our liability will be limited in the manner provided by relevant international convention. You can ask for copies of these international conventions from our offices 12-14 Gough House, 57 Eden Street, Kingston upon Thames, Surrey, KT1 1DA, Tel: 020 85460616

Should You Have a Problem
We aim to provide you with an enjoyable holiday but should you have a problem you must report it immediately to our customer services representative who will do their best to ensure that your holiday is not spoilt. If there is not a valid reason why you failed to report the complaint to our representative we cannot be held responsible for your problem. If we are unable to address your problem you are obliged to complete a Client Liaison Form in the resort a copy of which should be retained by you, and on your return to the UK you must then notify us in writing within 14 days of your return from your holiday. We will not accept liability for any claims arising if they have not been reported in the resort to our Customer Services Representative. WHAT HAPPENS TO A PROBLEM?

Your Responsibilities
It is your responsibility to ensure that you and those for whom you are booking the holiday are in possession of a valid passport and any appropriate visas. If you are hiring a car make sure your driving license is valid and comply with all local requirements. It is your responsibility to check with your doctor regarding any vaccination or inoculation you may require to travel to your chosen destination. Make sure that the initials and names on your passport match those on your flight tickets. It is your responsibility to ensure that your behaviour and that of the rest of the members in your party are of acceptable standard. We reserve the right to discontinue our contractual obligations with you if in our opinion, or that of an airline pilot, hotelier, accommodation owner or manager your behaviour causes distress, damage, danger or annoyance to other people or property. You understand that we shall be under no obligation or liability to give any refund or compensation on any costs incurred.

Flights and Other Transport
The latest flight timings will be shown on your confirmation invoice and up to date timings will be on your flight tickets which are posted to you one week before your departure. We plan to operate our flights using Excel Airways, Monarch, Air 2000, Airtours, MNG Airlines, Air Scandic, Pegasus, Onur Air, MDI Airline, JMC, Thomas Cook Airlines and Turkish Airlines using DC10, Tristar, Airbus and Boeing Aircraft. We reserve the right to substitute alternative airlines, flight numbers, aircraft types and airports of destination. Such alterations do not constitute a significant change to your holiday arrangements and you will not be entitled to cancel or change to another holiday without paying our normal charges as a result. You will not be specifically advised of such operational amendments. We do not enter into an agreement with you for carriage by air but only to reserve seats on board an airline. Most flights depart on time but unfortunately delays do sometimes happen. Although these are beyond our control we work closely with all concerned to make sure any delay is as short as possible and to minimise any inconvenience. We cannot accept any liability for any delay to your flight but you may be able to make a claim on your insurance. Should anyone check-in less than 90 minutes before the ticketed departure time, admission to the flight is likely to be refused. Should anyone be refused admission to the flight or the destination country by an airline or government authority, then we are powerless to assist and cannot be held responsible. In all such cases we will not liable for any costs involved.

Behaviour
If your behaviour or that of any member of your party is such that, in our opinion or that of our suppliers, it is likely to be dangerous or disruptive or if you are prevented from travelling by a person in authority, because in their opinion you are unfit to travel or disruptive, we have the right to end your holiday arrangements. We will have no further liability to you and we will not be liable for any compensation, refund or additional expenses you incur. We cannot accept liability for the behaviour of any others on your flight or accommodation nor if any facilities are withdrawn as a result of their behaviour or actions.

Pregnancy
According to airline regulations women 28 weeks or more into pregnancy, at the time of return travel must have a medical certificate of fitness to travel, after 32 weeks permission to fly will be refused.